Introduction

By engaging with SC PRIME and providing your personal data, you confirm that you have read and understood our Data Protection and Privacy Policy. You agree to share your personal data with SC PRIME for the purpose of handling your claim. Your personal data may also be shared, with your consent, with our panel of Solicitors and any relevant Third Parties involved in the administration of your claim.

Our Company’s Specialised Services

We specialise in providing expert assistance in the following claims services:

✅ Vehicle Damage Claims – Helping you recover costs for vehicle repairs from the fault driver’s insurance company.
✅ Personal Injury Claims – Assisting you in claiming compensation for injuries sustained.

✅ Housing Disrepair (HDR) Claims – Supporting tenants in claiming compensation for unaddressed property disrepair issues

✅ Storage & Recovery Claims – Claiming the costs related to vehicle storage and recovery after an accident from the fault driver’s insurance company.

Each of these services has its own specific terms and conditions that apply. Before we proceed with your claim, you will be required to review and agree to the applicable terms outlined in this agreement. These terms will only apply to you if you choose to proceed with any of the above listed services.

Use and Sharing of Personal Data

1. SC PRIME will collect, store, and process your personal data strictly in accordance with applicable data protection laws and our Privacy Policy.
2. You consent, that we, where applicable, will forward your personal details to any entity who are deputed to assist in respect of the resolution of your claims.
3. Any Solicitor assigned to your case will have their own separate terms and conditions, which you must review and agree to directly with them, thereafter, you will be invited to endorse.
4. By proceeding with any of the aforementioned services, you acknowledge and consent to the processing of the personal information provided in your claim form and any accompanying documents, furthermore, we may disclose relevant details to authorized parties involved in processing your claim and share your information with designated entities assisting in its resolution.”

Who We Share Your Data With

Your personal data may be forwarded to trusted third-party companies that assist in the claims process, including but not limited to:

• Insurance providers
• Legal representatives
• Vehicle garage repairer
• Security and fraud prevention agencies
• Other relevant parties necessary for claim verification and settlement

Data Protection & Security

We take your privacy seriously. Any third party receiving your information:
✔️ Is registered with the appropriate regulatory bodies
✔️ Holds a valid ICO (Information Commissioner’s Office) license
✔️ Complies with strict data protection laws, ensuring your personal details remain secure and confidential

Your data will only be used for purposes directly related to claim processing, and fraud prevention. We do not sell or distribute your information for marketing purposes.

By submitting your claim, you acknowledge and agree to this data-sharing process. If you have any questions or concerns regarding how your information is handled, please contact us by and email: info@scprimes.co.uk or Tel: 0121 661 8837.

1. Cooling-Off Period and Cancellation Policy
   You have the right to cancel your claim within 14 days from the date of signing the agreement (the “Cooling-Off Period”)
2. Amendments to Terms
   SC PRIME reserves the right to amend these terms and conditions at any time. Any updates will be communicated to you in a timely manner

3. Vehicle Damage Claim
   If your vehicle is beyond economical repair (‘total loss’), this practice will seek to recover, on your behalf, its full market value from the other driver’s insurer. This practice will retain 10 per cent (vat inapplicable) of monies paid by the insurer. If you have been provided with a replacement vehicle, you will be entitled to continue to utilise the replacement vehicle until funds have cleared into your bank.

4. Personal Injury Claim
   “By signing this agreement, you acknowledge and consent to your personal injury claim form details being shared to an FCA-regulated accident management company that holds a valid FCA license. This company will assist in managing your claim in accordance with applicable regulatory standards.”
5. Housing Disrepair Claim – Terms of Agreement
   By submitting a housing disrepair claim through our online claim form, you agree to the following terms regarding the processing and sharing of your information:

Sharing of Property Images and Reports

As part of your claim process, we may collect and share images, reports, and details of the affected and damaged areas of your property with solicitors.

 This is necessary for:
✔️ Assessing the extent of the disrepair
✔️ Preparing legal documentation for your claim
✔️ Supporting your case with relevant evidence

Who Will Receive Your Information?

Your data, including property images and reports, will be shared only with:

• Solicitors on our approved business panel handling housing disrepair claims
• Surveyors and relevant experts assisting in the assessment of your case
• Other necessary legal professionals involved in your claim process

Data Protection & Security

We ensure that all third parties receiving your information:
✔️ Are registered and regulated under applicable data protection laws
✔️ Hold a valid ICO (Information Commissioner’s Office) license
✔️ Use your information only for the purpose of processing your housing disrepair claim

Your personal data and property-related details will be handled with strict confidentiality and will not be used for any other purpose beyond your claim.

Where vehicle recovery or storage is required, SC Prime Ltd will make the necessary arrangements to recover your vehicle upon your request and consent, in accordance with our Terms and Conditions regarding credit recovery and storage facilities.

Where vehicle recovery or storage is required, SC Prime Ltd will make the necessary arrangements to recover your vehicle upon your request and consent, in accordance with our Terms and Conditions regarding credit recovery and storage facilities.

This practice aims to recover daily rate charges from the at-fault driver’s insurer on your behalf. Please note that we can only retain your vehicle on a credit basis for a maximum of 30 days. If your insurer does not settle within this period, you will be responsible for all daily charges incurred thereafter, unless otherwise it is negotiated.

By accepting these terms, you acknowledge and agree to the outlined conditions regarding the recovery and storage of your vehicle.

By agreeing to these terms, you acknowledge and accept the conditions set forth for your selected claim service.

By proceeding with SC Prime Ltd you acknowledge and agree to the Terms & Conditions set out in this document. You confirm that You have read and understood the Data Protection and Privacy Policy

By submitting your claim, you confirm that you understand and agree to these terms. If you have any concerns or require further information, please contact us on 0121 661 8837 or email us on info@scprimes.co.uk

Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of [Your Jurisdiction].
Contact Information
For any queries regarding these Terms and Conditions, please contact us at:

SC Prime Ltd, email: info@scprimes.co.uk, Tel: 0121 661 8837